CHIR Refund Policy

This policy explains how CHIR handles refunds for orders, returns, rentals, and other supported support flows. It reflects the current live platform and the information already used in checkout, return review, and admin moderation.

• After an eligible return request is submitted within the allowed return window.
• After a cancellation is reviewed before the order reaches a non-cancellable stage.
• After a rental or deposit issue is reviewed by support or admin staff.

• Order number, return reason, and proof image when the return flow asks for them.
• Refund destination details such as UPI ID or bank account details when they are needed.
• Payment references, screenshots, or transaction IDs for manual payment verification.

Approved refunds may be reduced by delivery charges and the return handling fee shown during the return process. Any additional deduction that applies will be disclosed in the relevant flow before the request is completed.

Refunds are usually sent to the refund destination supplied in the request, such as a UPI ID or bank account. Timing depends on verification, banking partners, and the payment method that was originally used.

Rental deposits, late return checks, and damage inspection outcomes may affect the final amount refunded. The refundable deposit is handled separately from the rental fee when the rental flow shows it that way.

• Late or incomplete return requests.
• Missing proof when proof is required.
• Misuse of the platform, fraudulent claims, or policy violations.
• Damage or condition issues caused by misuse beyond normal wear and tear.

For refund questions, contact chirservices@gmail.com or use the CHIR help center.